Have a question?
Frequently Asked Questions
Please see below for answers to common questions from customers
Shipping
What is the shipping cost for my order and when will my order be sent out?
Please visit the Shipping Policy page or further information regarding shipping costs and delivery inquires.
How much does shipping cost?
Please visit the Shipping Policy page or further information regarding shipping costs
Do you ship internationally?
Maradona Official offers global shipping.
How can I track my order?
Once your order has been shipped, you will receive a tracking link via email/SMS.
Which carriers do you use?
All orders are shipped with DHL Express or UPS, depending on the destination and the most efficient delivery route. Once your order has been dispatched, you will receive a tracking link so you can follow your shipment in real time.
My package is lost or missing — what should I do?
Please contact us as soon as possible so we can investigate with the carrier.
Orders
Can I make any changes to my order?
Order processing begins immediately after your purchase is completed. There is only a short window in which we can cancel or make changes to your order.
Please note that during high-demand periods such as holiday or product launches, it may not always be possible to adjust your order in time.
If you need to make any changes, please contact our customer support team as soon as possible at sales@maradonaofficial.com
Where is my order confirmation?
Once your order has been successfully placed, an order confirmation email will be sent to the email address provided at checkout.
If you haven't received your confirmation email, please check your spam, junk, or promotions folder. If you still can't find it, contact our customer service sales@maradonaofficial.com, and we'll be happy to assist you.
I received a wrong or missing item, what now?
We’re sorry about that. Please contact our customer support team at sales@maradonaofficial.com with your order number and details and we will be happy to assist you.
Can I exchange items on my received order?
At this time, we do not offer exchanges. If you would like a different size or product, we kindly ask you to place a new order.
Who can I contact if I have questions about my order?
You can reach our customer service team at sales@maradonaofficial.com and we’ll be happy to help.
RETURNS
How do I make a return?
If you would like to make a return, please contact our customer support team at sales@maradonaofficial.com.
What is your return policy?
We offer a 30-day return policy. This means you can request a return within 30 days of receiving your order.
If you would like to start a return, please contact us at sales@maradonaofficial.com, and we will assist you with the process.
What condition must returned items be in?
Items must be unused, unworn, and in original packaging with all tags attached.
How will I receive my refund?
Refunds are issued to the original payment method used at checkout.